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Shopping FAQ Answers
1. What should I do if I have trouble logging in?
Please check if your login ID is correct. If yes, then check if you forgot your password?
If so, please reset your password by clicking on the reset password link.
2. Can I get a discount if I make a larger order?
Yes! Please contact us to discuss in detail.
Payment FAQ Answers
1. After making a payment, can I change my billing or shipping information?
Yes! Please contact us as soon as possible before your item is shipped out.
2. How many payment methods do I have to pay for the order?
You have 2 payment methods to pay for your order. You can choose pay with credit card by simply clicking on the “Check Out” button or via Paypal payment gateway by clicking on the Paypal icon.
* Paypal accept all kinds of credit cards.
3. After making a payment, can I change my billing or shipping information?
You can change the shipping information through us before the item is shipped out by contacting us, but you can’t change the billing information.
4. How do I know if my payment has been received?
Once you made the payment, we will send you an “Order Confirmation” email with your order information.
Or you can log into your customer account to check the order status at any time. If you already paid, then the order status would display “Processing”.
Shipping FAQs Answers
1. How do I change the shipping method?
You can’t change your shipping method since we ship the item via the best available shipping method.
On the product detail page, we state clearly what shipping method is available for the item. Normally, item shipped to USA buyer is via ePacket or SF Express, but some item doesn’t have that method available.
In addition, item shipped to International buyer with tracking # EPACKET.
2. How do I change my shipping address?
Please contact us if you want to change the shipping address before the item is shipped out.
3. When will I receive my items after I place an order?
The days you can receive the item = Processing days + Estimated delivery days
Normally, estimated delivery days for ePacket or SF Express to USA is about 15 to 25 days; with tracking # to worldwide is about 15 to 45 days except the special Holidays and customs control clearance delaying delivery time.
4. How do I know if my items have been shipped or not?
After we ship out your item, we will send you a shipping confirmation email with the tracking # and a link to track your order. You just click on the link and input your tracking # to track your order’s delivery status.
5. How do I track my order?
Just click on the link of ” Order Tracking” on our website main menu area. Or click on the link in your shipping confirmation email.
6. Why is my tracking number invalid?
The tracking information takes 4 to 7 days to display for ePacket or SF Express, while 5 to 10 days to Post counting from the date shipped out.
7. If Customs duties are incurred, who is responsible for them?
You are responsible for the customs duties if it is incurred since it is the buyer’s responsibility to clear customs and pay the relevant Customs duties and we never add tax on it. However, we do our best to avoid this happened by declaring a low value for the item. If you want to declare the value as the item price,please let us know. Important to know that not every item can be declared a low value for it.
8. If my items are detained by Customs, who is responsible for clearance of the items?
The buyer is responsible for clearance of the items.
9. If a large order is delivered to my country, will Customs inspect my order?
Yes! It is possible. To avoid that you can separate your large order into a few small orders.
10. What if my parcel is seized by Customs?
If your items are seized by Customs, please provide us a letter authorized by your Customs.
And then we will give you a full item cost refund.
11. After payment has cleared, how long do I wait until my order is sent out?
Normally, it takes 2 to 3 days, but some items need 5 to 7 days, or 5 to 10 days with items custom, which is clearly stated on email confirm about your order detail the shipping information.
After Sales FAQs Answers
1. How can I cancel my order, before and after payment?
Before payment, if you want to cancel the order, just click the “remove” button on check out page.
After payment made, if you want to cancel the order, you have to do it before you ship out the item.
If the item was shipped out, we are sorry that you can not cancel the order. You have to wait until you receive the item and then ship it back to us in original condition.
2. How can I return purchased items?
Please contact us first to get the return shipping address first and then ship it back to us via your standard local postal service.
3. Under which circumstances would an item be able to be exchanged or returned?
You can exchange or return the items if you are not happy about the purchase by contacting us to get a return shipping address within 7 days after the date you received the item. However, you have to be responsible for all shipping charges incurred on the exchanged or returned item; in addition, the item must be in original condition and packaging
4. Where do I return the item?
Please contact us first, then we will provide you the return shipping address which is not the same address on the parcel.